Return Policy

At Top Chinese Music, we carefully select and inspect every pre-owned musical instrument before listing it for sale. Because each instrument is a unique used item with its own history, condition, and characteristics, all pre-owned instruments purchased from TopChineseMusic.com are final sale and are not eligible for return or exchange due to personal preference, change of mind, or minor cosmetic imperfections.

Before purchasing, customers are encouraged to carefully review the product description, photos, condition notes, and specifications provided on each product page.

We make every effort to provide accurate and detailed information so you can make an informed purchasing decision.

Exceptions for Returns

Although all pre-owned instruments are final sale, we will assist customers in the following situations:

• The wrong item was shipped;
• The item received is significantly different from the product description;
• The item arrives damaged due to shipping.

If you believe your order qualifies for an exception, please contact us within 7 days of delivery with:

• Your order number;
• Photos or videos showing the issue;
• A detailed description of the problem.

We will review the information and work with you to find an appropriate solution.

Condition Disclosure

All pre-owned instruments are sold with full disclosure of their condition.

Please note:

• Minor scratches, marks, signs of previous use, or cosmetic imperfections are normal characteristics of pre-owned instruments;
• These details do not qualify as defects or reasons for return;
• Instrument tone and playing characteristics may vary depending on the player's preference and experience.

Each instrument is unique, and customers should carefully consider the provided descriptions and images before purchasing.

Refund Policy

If a return is approved due to an error on our part or significant damage during shipping, the returned item must be:

• In the same condition as received;
• Packed securely with all included accessories;
• Returned according to our instructions.

Once the returned item has been received and inspected, any approved refund will be processed within 7 business days to the original payment method.

Shipping Damage

If your instrument arrives damaged, please contact us within 7 days of delivery.

Please keep all original packaging and provide photos of:

• The outer package;
• The damaged area;
• The instrument and accessories.

This information will help us work with the shipping carrier and provide assistance.